Frequently Asked Questions

Q. Can I specify a time for my order to be delivered?

Ans. Yes. You can specify the time when you want us to deliver flowers to the recipient. However, please allow us a 2-hour window to make it possible. Also there’s an additional cost of 50 AED (or ongoing charges) for timed fresh flower deliveries. 

Q. Can I see the flowers before you send them?

Ans. Yes, of course. You can call us at +9714 3300052 or +971503730052 to request for a photo or a video of the floral bouquet before we ship it.

Q. How will I know when the flowers have been delivered?

Ans. To know when your flower bouquet was delivered, you can contact us or attach a note to the order requesting for the delivery notification.

Q. Do you provide customized flowers bouquets and floral arrangements?

Ans. Yes, we do provide custom-made flower boxes, bouquets, and pouches at highly competitive prices.

Q. What type of flowers do you have?

Ans. We offer roses, carnations, gerbera daisies, lilies, chrysanthemums, orchids, tulips, hydrangeas, peonies, eustomas (lisianthus), spray roses, and more. Our flowers come in a variety of colors, such as red, blue, green, orange, white, pink, yellow, purple, and fuchsia. 

We specialize in delivering custom fresh flower bouquets, baskets, and vases for all occasions.

Q. How to order flowers online? I need help.

Ans. Browse through our website and select floral bouquets, vases, or baskets you wish to buy. 

• Add them to the shopping cart. 
• Select a delivery date. 
• Mention any special instructions you have (such as customization instructions, messages you want to send with the bouquet, etc). 
• Now, check out and enter the delivery information (or the address and contact details of the recipient). 
• Make the required payment and you are done.

If you have any additional query, contact us at +9714 3300052 or +971503730052.

Q. What happens in case the recipient is not available at the time of delivery?

Ans. We request the sender to confirm that the receiver is at home at the time of delivery. Otherwise, we will attempt the fresh flowers delivery again but the sender will have to bear additional charges for each additional flowers delivery attempt. 

Q. How can I be sure that the flowers arrive in good condition?

Ans. You can request for a photo of the bouquet you order at the time of delivery. This photo will prove to you that the flowers we deliver are always fresh and vibrant - and in their prime condition. 

Q. What are your working hours in Dubai? 

Ans. At Glamour Rose, customers can place their orders 24X7 online - all around the year. At our retail stores, you can buy flowers from 9 am to midnight. Based on your specific needs, we do provide the same day as well as the next day flower delivery across the United Arab Emirates.

Q. Why Choose Glamour Rose to send flowers online in Dubai?

Ans. Glamour Rose stands apart from other online flower shops in Dubai due to our love for flowers and commitment to exceed customer expectations. Whether it be an infinity roses, orchid flower plant, or giant flower bouquet, you can expect to receive the freshest flowers at the best market prices.

Q. How Can I Cancel My Order?

Ans. If you cancel the order 24 hours before the delivery date and time, we offer a 100% refund. If we have already shipped the order, the shipping fees is non-refundable. For perishable items (like fresh flowers and chocolates), 50% of the price is also non-refundable.

If you still need help then please contact us at sales@glamourrose.net, or at +9714 3300052, +971503730052. Our customer support executive will contact you as soon as possible (it may take upto 12 hours).